Refund policy

You have 30 days from the day your order arrives to request a return.

To start a return, email hello@beebrothers.com.au with your order number and what you would like to do. We will reply with return instructions and the address to send to. Please wait for that reply before posting anything back, as we cannot accept returns that turn up unannounced.

Who pays for return postage

Changed your mind: you cover the cost of sending the item back. The item needs to arrive unused, in its original packaging, in the same condition it left us. Once it is back and checked, we refund the purchase price to your original payment method. Original delivery charges are not refunded.

Faulty, damaged, or a warranty claim: we cover it. Get in touch and we will sort out return postage or a replacement part, whichever gets you back up and running faster. If something arrives damaged or not working, tell us as soon as you can and send a photo if you are able to.

Exchanges

Ordered the wrong battery fitting, or need a different size? Email us within 30 days and we will swap it over. You cover postage back to us, we cover postage out to you. If the wrong item was our mistake, we cover both ways.

What cannot be returned for change of mind

Some things we simply cannot take back once they have left us:

Live bees, including queens, nucs and full hives
Honey and other food items
Gift cards

This is about livestock welfare and food safety, not fine print. If any of these arrive in poor condition or are not what you ordered, that is a different matter and we will make it right.

Warranty

InstantVap units are covered by warranty against manufacturing faults. If something goes wrong, contact us with your order number and a description of the problem. Most issues are a worn part rather than a dead unit, and we usually have the part on the shelf.

Refund timing

Once your return arrives and we have checked it, we will let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days beyond that to post it. If it has been more than 15 business days since we approved a refund and nothing has landed, email us and we will chase it.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.